Shipping policy

Effective Date: 29-8-2026
This Shipping Policy applies to all orders placed on kno.today by Lumn A3MR Pvt Ltd (KNO). Please read this policy carefully before placing your order.

4.1 Order Processing Time

All orders are processed on business days (Monday – Saturday, excluding public holidays).
•  Orders placed before 2:00 PM PKT are dispatched the same business day
•  Orders placed after 2:00 PM PKT or on non-business days are dispatched the following business day
•  You will receive a dispatch confirmation via SMS and / or WhatsApp once your order has been handed to the courier.

4.2 Delivery Timeframes

Estimated delivery times after dispatch are as follows:
•  Lahore: 1–2 business days
•  Karachi, Islamabad, Rawalpindi: 2–3 business days
•  Other major cities: 3–5 business days
•  Remote or rural areas: 5–7 business days (subject to courier coverage)
These are estimated timeframes only. KNO is not responsible for delays caused by courier partners, weather conditions, public holidays, or other factors outside our control.

4.3 Shipping Charges

•  Standard Shipping (nationwide): PKR 200 per order
•  Free Shipping: On all orders above PKR 7,000
•  COD Surcharge: PKR 100 added to orders placed on Cash on Delivery
Shipping charges are displayed at checkout and included in your order total before payment confirmation.

4.4 Courier Partners

KNO dispatches through the following courier services, selected based on destination and delivery speed:
•  TCS Express
•  Leopards Courier
•  PostEx
•  M&P (Mustaqim Pakistan)
The courier partner for your order will be specified in your dispatch confirmation message along with a tracking number.

4.5 Order Tracking

Once your order is dispatched, you will receive:
•  A tracking number via SMS and / or WhatsApp
•  A direct link to track your order on the courier’s website
•  Updates for major milestones: Dispatched fi In Transit fi Out for Delivery fi Delivered
You may also contact our support team on WhatsApp at 0325 4088804 with your order number to get a tracking update.

4.6 Delivery Address

Please ensure your delivery address is accurate and complete at the time of placing your order. KNO is not responsible for failed or delayed deliveries due to incorrect, incomplete, or inaccessible addresses. Address changes after order placement may not be accommodated once the order is dispatched.

4.7 Failed Delivery Attempts

If a delivery attempt fails (customer unavailable, address not found), the courier will typically make one additional attempt. If the second attempt also fails, the order will be returned to our dispatch facility. In such cases:
•  Prepaid orders: We will contact you to arrange re-dispatch. Re-dispatch shipping charges apply.
•  COD orders: The order will be cancelled. No charges apply for COD returns to us.

4.8 Damaged or Lost Shipments

If your order arrives damaged or does not arrive within the expected timeframe, please contact us immediately at info@kno.today or via WhatsApp within 48 hours of the expected delivery date. We will investigate with the courier and arrange a replacement or refund as appropriate.

4.9 Currently Served Areas

KNO currently ships to all cities and towns served by our courier partners across Pakistan. We do not currently
ship internationally. International shipping will be announced separately when available