Logistics Integration Method
This document outlines the logistics and fulfillment integration architecture for kno.today, enabling seamless order processing, shipment dispatch, and real-time tracking for KNO customers across Pakistan.
1.1 Fulfillment Model
KNO operates a direct-to-consumer (D2C) fulfillment model from a centralized dispatch location. All orders placed on kno.today are fulfilled in-house with third-party courier dispatch.
Dispatch Location: Wazirabad / Lahore, Punjab, Pakistan
Dispatch Window: Orders confirmed before 2:00 PM are dispatched same business day
Business Days: Monday – Saturday (excluding public holidays)
Primary Markets: Lahore Phase 1 fi Karachi + Islamabad Phase 2 fi National Phase 3
1.2 Recommended Courier Integrations
The following courier partners are recommended for Shopify integration. DAP should configure these as shipping carriers within the Shopify admin:
Primary (Phase 1 – Lahore)
• TCS Express — API available via TCS eVault; priority courier, next-day in Lahore
• Leopards Courier — national reach, Shopify plugin available, COD supported
• PostEx — COD-first logistics platform with strong Shopify integration; recommended for COD management
Secondary (Phase 2 – National Expansion)
• M&P (Mustaqim Pakistan) — B2B-capable, national coverage
• CallCourier — strong central Punjab coverage
• Trax — emerging tech-forward courier with Shopify plugin
1.3 Shopify Logistics Integration Architecture
Option A — Third-Party Logistics App (Recommended)
• Install ShipAZ, Qurrier, or PostEx Shopify App from Shopify App Store
• Connect API credentials from chosen courier partner
• Enable auto-label generation on order confirmation
• Configure auto-fulfillment trigger: order paid fi label generated fi status updated to ‘Fulfilled’
Option B — Custom Webhook Integration
• Build a webhook listener on order creation event
• POST order payload to courier API (name, address, weight, COD amount if applicable)
• Receive tracking number response and write back to Shopify order via Fulfillment API
• Trigger automated SMS / WhatsApp tracking notification to customer
1.4 Tracking Notification Flow
Upon dispatch, customers must receive automated tracking updates via:
• SMS — triggered via Twilio or local SMS gateway (e.g., Sendgrid Pakistan, Zong/Jazz SMS API)
• WhatsApp — via WhatsApp Business API (360dialog or Meta direct); include tracking link + KNO brand
message
• Email — Shopify automated fulfillment email with courier tracking URL
1.5 Warehouse / Inventory Sync
Inventory Management: Shopify native inventory or mapped to MapBiz ERP via custom sync script
Low Stock Threshold: Alert triggered at £ 50 units per SKU
Reorder Flag: Automatic notification to ops team via WhatsApp or email when threshold breached
SKU Mapping: YOUR PEAK 24-pack, YOUR PEAK 30-pack, YOUR RECOVERY 24-pack, YOUR RECOVERY 30-pack
1.6 Returns Logistics
Returns are managed as a reverse logistics flow. Customers initiate a return request via WhatsApp or the website. Upon approval, a return pickup is scheduled (Lahore only in Phase 1). Nationwide returns require customer self-dispatch with reimbursement
