Refund policy

Effective Date: 29-8-2026
At KNO (Lumn A3MR Pvt Ltd), we stand behind the quality of our products. This policy outlines the conditions under which returns and refunds are accepted, and the process for initiating them.

5.1 Eligibility for Returns

You may request a return within 7 days of the delivery date under the following conditions:
•  The product arrived damaged or defective
•  An incorrect product was delivered
•  The product was missing from your order
•  The product packaging was compromised or tampered with upon receipt
The following are not eligible for return:
•  Products that have been opened and used (for hygiene and safety reasons)
•  Products where the seal has been broken without a valid defect claim
•  Orders returned beyond the 7-day window from the delivery date
•  Change of mind or taste preference after product has been opened

5.2 How to Initiate a Return

To initiate a return, please contact us within 7 days of receiving your order:
•  WhatsApp: 0325 4088804 — preferred channel
•  Email: info@kno.today
Please include the following with your return request:
•  Your full name and order number
•  Reason for return
•  Clear photographs of the product and packaging (required for damaged / defective claims)
Our support team will review your request within 1 business day and advise on the next steps.

5.3 Return Shipping

•  Lahore orders: KNO will arrange a pickup at no cost to you upon approval of the return request
•  Outside Lahore (Phase 1): Customers are required to self-dispatch the product to our facility. Return
shipping costs will be reimbursed upon receipt and verification.
Products must be returned in their original packaging. Do not return products without prior approval from our team.

5.4 Refund Process

Upon receipt and verification of the returned product, refunds will be processed as follows:
•  Prepaid (card / wallet) orders: Refund to original payment method within 5–7 business days
•  COD orders: Refund via bank transfer (IBFT), JazzCash, or Easypaisa — account details collected at time
of refund request; processed within 7–10 business days
Shipping charges and COD surcharges are non-refundable, except in cases where an incorrect or defective product was delivered.

5.5 Replacement Option

In lieu of a refund, we are happy to offer a direct replacement of your product at no additional cost, subject to
product availability. Please indicate your preference when initiating the return request.

5.6 Quality Guarantee

Every KNO product undergoes quality checks before dispatch. If you receive a product that does not meet our
quality standard, we take that seriously and will make it right without delay. Our team may request additional
information to support a continuous improvement process.

5.7 Subscription Orders

For subscription-based orders, you may cancel your subscription at any time via your kno.today account or by
contacting support. Cancellations must be made at least 48 hours before the next scheduled dispatch to take
effect for that cycle. Subscription orders that have already been dispatched are subject to the standard return
policy above.