Return / Refund Policy

Effective Date: May 13, 2026 · Last Updated: July 14, 2026

At KNO (Lumn A3MR Pvt Ltd), we stand behind the quality of our products. Every order is covered by our 14-day money-back guarantee. This policy outlines the conditions under which returns and refunds are accepted, and the process for initiating them.

5.1 Eligibility for Returns

You may request a return within 14 days of the delivery date under the following conditions:

• The product arrived damaged or defective

• An incorrect product was delivered

• The product was missing from your order

• The product packaging was compromised or tampered with upon receipt

The following are not eligible for return:

• Products that have been opened and used, beyond what is covered by the 14-day money-back guarantee (for hygiene and safety reasons)

• Products where the seal has been broken without a valid defect or guarantee claim

• Orders returned beyond the 14-day window from the delivery date

5.2 How to Initiate a Return

To initiate a return, please contact us within 14 days of receiving your order:

• WhatsApp: 0325 4088804 — preferred channel

• Email: info@kno.today

Please include the following with your return request:

• Your full name and order number

• Reason for return

• Clear photographs of the product and packaging (required for damaged / defective claims)

Our support team will review your request within 1 business day and advise on the next steps.

5.3 Return Shipping

• Lahore orders: KNO will arrange a pickup at no cost to you upon approval of the return request

• Outside Lahore (Phase 1): Customers are required to self-dispatch the product to our facility. Return shipping costs will be reimbursed upon receipt and verification.

Products must be returned in their original packaging. Do not return products without prior approval from our team.

5.4 Refund Process

Upon receipt and verification of the returned product, refunds will be processed as follows:

• Prepaid (card / wallet) orders: Refund to original payment method within 5–7 business days

• COD orders: Refund via bank transfer (IBFT), JazzCash, or Easypaisa — account details collected at time of refund request; processed within 7–10 business days.

Shipping charges and COD surcharges are non-refundable, except in cases where an incorrect or defective product was delivered.

5.5 Replacement Option

In lieu of a refund, we are happy to offer a direct replacement of your product at no additional cost, subject to product availability. Please indicate your preference when initiating the return request.

5.6 Quality Guarantee

Every KNO product undergoes quality checks before dispatch. If you receive a product that does not meet our quality standard, we take that seriously and will make it right without delay. Our team may request additional information to support a continuous improvement process.

5.7 One-Time Purchases

KNO does not currently offer subscriptions. Every order is a one-time purchase covered by the policy above. Any future subscription offering will be governed by terms published on this page at that time.